TechCenter® Offering In today's business environment, a server or mainframe that's down means idle employees and money lost, as work comes to a virtual halt. The longer the system problem remains the more critical the situation becomes. With Cornerstone System's TechCenter your business can receive a range of services from full outsourcing of the systems support function, to providing systems programming backup insurance. Our unique approach provides a "safety net" which allows for quick deployment of resources to address a variety of systems issues simultaneously. This approach should keep your employees engaged and your expensive equipment functioning 24x7.

What is a TechCenter? Make a list of what you would like a group of system support professionals to provide your business, on a day-to-day basis, then hand that list to us. In simplistic terms, that is a TechCenter. It is whatever a customer wants it to be, within the technical field. Our TechCenter will give you continued access to Cornerstone's talent pool to address your companies system support requirements. Whatever we sell we can service, including your companies older equipment.

Systems Support What does your business need in the way of systems support? Frequently we are contacted because of the cost consideration of attempting to have your own employees fill a role that is dynamic and time sensitive. To keep your people continually educated in the changing field of hardware, storage and software while they still have a job to perform, is a huge task that can strain your resources and the morale of your employees. Cornerstone has the knowledge and training, spread across our technical system professionals, all of whom are available under the umbrella of a TechCenter contract. Cornerstone's TechCenter does not attempt to replace your current employees but rather work with them. A goal might be for a Cornerstone technician to assist your operations support staff in a particular systems problem determination and subsequent problem resolution. Or another objective may be for CSI to provide daily systems programing support onsite or remotely. Our vast experience with many customers, combined with Cornerstone's best practice policies, is your assurance that our technicians have the knowledge to make technical recommendations that will always be in your companies best interest.

The Hotline Cornerstone's Hotline is a unique offering that connects you to our phone-line support, especially effective during non-business hours when you may not be able to reach the TechCenter technicians that you have been working with. You may call the Hotline 24x7, including weekends and holidays. The purpose of the Hotline is to give you access to the senior technical members of the Cornerstone team with just one phone call. The Hotline can provide technical and project management support for all IBM® systems and storage as well as other non-IBM hardware. Included in what we sell and what we are knowledgeable about, are most IBM software products such as Lotus®, Tivoli®, DB2®, WebSphere®, zSoftware, Information Management, CICS® and select non-IBM software.  We offer comprehensive systems support on a multitude of platforms from z/OS® to z/VM®, Linux® to multi-platform Unix®.

Customer Onsite Support You may decide to have a Cornerstone technician working at your facility one day a week, twice a week, or not at all. An initial visit is usually recommended even if you choose to have all subsequent support handled remotely. Your TechCenter contract would be written with specific coverage and then a formal re-evaluation would be scheduled for 90 days later. This does not preclude making changes before that date according to what is actually needed by your business, in which case the TechCenter contract could be revised. The tasks that a Cornerstone Technician might do at a customer site would include some of the following: • Attend appropriate customer company meetings • Provide day-to-day systems programming • Install new software or new releases • Apply fixes to operating systems (PTF's) • Perform problem determination and resolution • Evaluate system performance and workload characteristics • Identify potential problems or concerns and provide recommendations

TechCenter Management For the TechCenter to work it needs to have certain management and team positions set up. On our end, we assign a Project Manager who oversees your TechCenter contract and is responsible for ensuring that the objectives of your contract are being met. The Project Manager assigns the Cornerstone primary support personnel who will be on your team. These are Cornerstone technical employees who will be doing the hands-on support work. Other examples of support provided by a Project Manager are: • Ensure Customer satisfaction by regular contact with Client • Allocate and manage mainframe systems programming support resources • Hold meetings for Project Change Control Requests • Ensure assigned problems are tracked and resolved • Resolve issues involving management intervention • Review out of scope requests with Client We would ask for a Management representative from your company. This person would need to be available for any necessary meetings but also accessible to our Cornerstone technical staff working at your facility. How many others you would like to bring on to your team is up to you. We would need to have an interface into your data center but those types of specifics would be written up in the actual TechCenter contract.

IBM's QuickPlace® Cornerstone utilizes QuickPlace, which is a Document Library residing on our Cornerstone website. It is maintained and personalized for your business by your assigned Project Manager. Your customized QuickPlace can only be accessed by the team as defined by who you assign and also the Cornerstone team assigned to your contract. You will be given an ID and password which keeps the information secure and yet available to the team 24x7, weekends and holidays. Your companies QuickPlace would include such items as: Project Plans, Status Reports, Issues and Change Control Logs, a Cornerstone Contact List, the Weekly Minutes and Project Documentation. We also email the weekly minutes out to the team members. The weekly minutes which are written by the Project Manager, cover the basic categories of: • Status for the week ending • Activities completed • Activities In progress/pending • Issues • Administrative items

IBM Premier Business Partner As an IBM Premier Business Partner, we are recognized for the finest customer service and level of technical performance in the industry. Last year we were honored to have been selected as the IBM PartnerWorld Beacon 2007 Award winner in an international competition with over 600 nominations. Our category of "Best IBM System z9 and eServer® zSeries Solution", was a real working solution for a client of Cornerstone that incorporated hardware, software and Tech Services. Talk to your Cornerstone Account Executive about the TechCenter offering, or give us a call at 1-800-510-3004 and ask for Barbara Heppner. You may also email her at bheppner@csihome.com . A pdf of this information is available at TechCenter brochure. We look forward to hearing from you.