TechBackUp® Offering Most business owners agree that having comprehensive fire insurance on their building and equipment is crucial and just a cost of doing business. Some other types of insurance are rather questionable, such as earthquake insurance in Texas or tornado coverage in California. Well Cornerstone Systems, has a "back-up insurance" plan for your system support needs that makes total sense from the beginning. It's a way to resolve your technicial system problems quickly and discretely without costing your business a fortune. TechBackup "Insurance" We have developed this unique offering to give our customers an "insurance policy" that provides system support technical assistance, for a preset number of hours. For a low, predictable monthly cost, you get reliable, skilled technical help when and where you need it. A choice of a TechBackup, is a decision to not have a Cornerstone technician at your facility on a regular basis. Instead you are choosing an "insurance policy", a backup plan to cover possible problems or shortages. Cornerstone has multiple resources in place that are available during an employees planned and unplanned absence or if your business has an emergency system outage. Our skilled technicians can focus on quick problem resolution for your systems and operations environment, both remotely and at your business location.

Budgeted Hours Most businesses do well with eight hours per month of TechBackup coverage, with the option to add additional hours if needed. During the first few months, Cornerstone technicians will have two goals. Their first and most important responsibility is to provide technical system support to your business. Their second objective is to conduct a survey that will document your companies unique systems support profile. This is to be accomplished with any remaining budgeted hours for the month. The systems profile that is developed is then available to any of our qualified technicians, including those who may not have had an opportunity to previously work with your business. Using the profile allows the technicians to respond quickly and efficiently when needed, with a working knowledge of your systems and operations environment. The TechBackup hours may be carried forward for up to 3 months, and at any time you can make the determination of how you would like those system support hours used. Cornerstone's system support professionals are not only skilled in technical disciplines but they have the necessary management and people skills as well. We can provide onsite support at your facility or since your companies systems profile is available to any of our qualified technicians we can provide 24x7 support remotely and through our Cornerstone Hotline.

The Hotline Cornerstone's Hotline is a unique offering that connects you to our phone-line support, especially effective during non-business hours when you may not be able to reach the TechBackup technicians that you have been working with. You may call the Hotline 24x7, including weekends and holidays. The purpose of the Hotline is to give you access to the senior technical members of the Cornerstone team with just one phone call.

Scope of Work You may be wondering what type of work is performed by our Cornerstone technicians under the TechBackup agreement. As long as a client's request is a valid systems programming or operations support activity then all requests are considered "in scope". Some of the categories of work that may be done under a TechBackup are: • Backup technical support for staff emergencies, planned vacations or education • Skills transfer to client system support personnel • Emergency outage problem determination and repair • Remote backup for client systems programming or systems administration staff • Apply fixes to operating systems (PTF's) • Evaluate system performance and workload characteristics • Provide problem determination and resolution • Documentation for all system changes • System software research and recommendations • Application of operating system and supported software maintenance • Identify potential problems or concerns and provide recommendations

Monthly Status Report It is important that you know on a monthly basis how many hours are available, and also what activities occurred within each month. A Project Manager will provide you with this information in a Monthly Status Report, which will be emailed to you and posted on QuickPlace. The Monthly Status Report consists of the following categories: • Activities Completed - A brief list of the type of work accomplished during a one month time period. • Activities in Progress/Pending - Any on-going jobs or if a known activity is planned for the near future. • Issues - Might be when the current contract is expiring or any other issues of importance. • Administrative Items - YTD TechBackup Hours would be shown in an extensive table, with hours beginning at the onset of your contract with Cornerstone and ending with the month of the current status report. Holidays and other administrative items would also be included in this section.

IBM's QuickPlace® Cornerstone utilizes QuickPlace, which is an Internet Document Library that is maintained and personalized for your business, by your Project Manager. You will be given an ID and password that is known only to your team and those in Cornerstone with a need to know. QuickPlace is available 24x7, holidays and weekends. Your Monthly Status Report and any other TechBackup written documentation pertinent to your business will be available on QuickPlace.

IBM Premier Business Partner As an IBM Premier Business Partner, we are recognized for the finest customer service and level of technical performance in the industry. Last year we were honored to have been selected as the IBM PartnerWorld Beacon 2007 Award winner in an international competition with over 600 nominations. Our categroy of "Best IBM System z9 and eServer® zSeries Solution", was a real working solution for a client of Cornerstone that incorporated hardware, software and TechServices. Talk to your Cornerstone Account Executive about our TechBackup or our other available services. If you have additional questions please call us at 1-800-510-3004 and ask for Barbara Heppner or you may email her at bheppner@csihome.com.  A pdf is available of this TechBackup brochure. We look forward to hearing from you!